You can still write to them and hopefully, they can make an exception. When you go to the link, select the particular cartridge, go to "Specs" and then "Compatible Printers". If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
I am an HP Employee. View solution in original post. You're most welcome. You can buy any Printer of your choice and you can get your unopened cartridges exchanged with the ones which will work with your new Printer. I have sent you a private message, for more details that cannot be shared in a public post. Please do check your inbox on the forums page for the private message. Do get back to us in the future for further assistance. The cartridges look exactly alike. Can we use the ink cartridges we have from our previous HP printer that stopped working in our new ?
Please let us know as soon as possible. I have the same issue with unused cartridges. Would appreciate receiving information as to how to exchange the cartridges when I purchase a new printer. Likely to purchase from Costco or Micro Center. Didn't find what you were looking for? Ask the community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for.
Did you mean:. Learn how to upgrade to Windows Create an account on the HP Community to personalize your profile and ask a question. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. It has been a while since anyone has replied.
Simply ask a new question if you would like to start the discussion again. We would like to share some of the most frequently asked questions about Instant Ink. All forum topics Previous Topic Next Topic. Level 1. Message 1 of To verify all colors are firing properly, print a Self Test page or Print Quality Report under the tools or maintenance menu. You may also select an Inkjet test print by clicking the button below:.
Refer to User Manual for complete instructions; the following procedures are provided for general guidance only. Repeat until no ink residue remains. NOTE: Coffee filters and glass-cleaning cloths work well.
Ensure three key areas are thoroughly clean — refer to picture below. NOTE: Carefully lower the latch handle before reinserting the cartridges. Leaving the latch handle raised can result in incorrectly seated cartridges and printing issues. The latch must remain down to install the cartridges correctly. Warm Hot Water Printhead Flush. HP Printer Diagnostics.
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